IT Delivery Manager
What will you do
Take end-to-end responsibility for the delivery of IT solutions and services
Act as the main delivery contact for customer stakeholders and build trusted, long-term relationships
Understand customer priorities and translate them into clear delivery plans and commitments
Coordinate software development teams, Project Managers, product experts, and other delivery participants
Ensure that agreed scope and deliverables are completed on time and at the expected level of quality
Manage delivery plans, priorities, team capacity, risks, dependencies, and changes
Provide customers with clear and regular updates on delivery progress, risks, and upcoming milestones
Coordinate releases and support the successful implementation of our software products in the customer’s environment
Identify opportunities to improve delivery processes and increase the value we provide to our customers
What we expect
3+ years of experience in IT delivery management, software project management, or a similar customer-facing role
Proven experience delivering software products or complex IT solutions to external customers
Strong customer and stakeholder management skills, including the ability to manage expectations and build trusted relationships
Good understanding of the software development lifecycle and experience working with development teams
Ability to manage delivery plans, priorities, risks, dependencies, and changes across multiple workstreams
Strong organizational, communication, and problem-solving skills
A proactive, structured, and results-oriented approach with a strong sense of ownership
Experience delivering software solutions in the insurance or financial services sector
Experience with Jira, Confluence, or similar delivery management tools
Technical background or the ability to understand and discuss software architecture and integration topics
Hiring process
Our hiring process is designed to be as welcoming and efficient as possible for all candidates. It begins with a brief prescreening to verify your basic qualifications and experience in business analysis and insurance. If your profile matches our needs, we will invite you to participate in two interview rounds:
First interview round: This stage focuses on a deeper understanding of your technical skills, experience with insurance software, and your ability to solve complex business challenges. You will have the opportunity to showcase your previous projects and discuss your working methodologies.
Second interview round: The final phase involves meeting with our team, where we will assess your communication skills and ability to collaborate in an international environment. We may also include case studies or practical tasks to evaluate your skills in real-world scenarios.
We believe this approach allows us to find the best candidate who is passionate about our vision and values. We look forward to your participation and the opportunity to get to know you better!
About us
Whitestein Technologies was founded in 1999 in Switzerland with a single conviction: that the financial institutions of Europe deserve software built around the way their business actually works — engineered for the long run, adaptive to change, transparent under audit.
Our first banking project shipped in 1997; our first insurance project in 2000. In the years since, we have built and modernised core platforms for Generali, Zurich, VIG, Axis Re, Swisscom, and several of Europe's largest banks — and stayed on as the engineering team behind those systems for ten, fifteen, twenty years and counting.
Today the company combines two strengths: a Swiss head office where strategy and contracting sit, and a 50-engineer delivery centre in central Bratislava where architects, engineers, business analysts, and QA specialists work alongside our clients in CET hours. Many of those relationships have run for 10–20 years, and many of the platforms we built are still in continuous production more than a decade after we first shipped them.